REFUND POLICY EFFECTIVE FOR ALL CREDIT CARD CHARGES SETTLED FROM 07-JUN-2024

Below are the conditions that will be considered to execute refunds for credit card charges that have not been applied in any amount as payment to the completion of services. If services have been completed, then refunds will be subject to the conditions established in the DELAYED RESULTS & FALSE POSITIVE POLICY found in the Results Availability Schedule section.

Direct Customer Initiated Full Refund for Individual Credit Card Charge:

Any credit card charge which has been settled and which has not been applied to any service, will be refundable to the same credit card. The refund will be available to be requested in the command Request Refund located on the Dashboard Testing History. The refunded amount will be credited to the original credit card in 7 calendar days or less from the date the refund request has been initiated.

Refunds Requiring a Check:

In case that the refund cannot be completed to the same credit card and a Check is needed, TTS will have to receive a valid address for the mailing of the check, and the payee on the check will be the name of the cardholder of the original credit card. This type of refund will have an administrative fee deduction of $20.00 per check, regardless of the refund being for a full unapplied credit card charge or a partial refund due to change in shipping fees or use of TTS locations rather than an Associated Drawing Facility (ADF).

Partial Refunds for Changes in Shipping or Collection Facility:

Automatic refund requests will be requested due to changes in shipping service or collection facility. These refunds will be credited to the original card in 7 calendar days or less from the date the service related to the credit card charge has been completed.

Partial Refunds for Orders Cancelled after shipping:

Orders cancelled after samples have been collected and shipped will result in a partial refund of the amount of testing services only, the shipping portion of the credit card charge is non-refundable. The amount non-refundable amount will vary depending on the shipping type included in the order.

Refunds Arising of Irregular Credit Card Charges:

In case and due to conditions out of TTS and the customer's control a credit card charge is settled, and no Custom Testing or Producer Credit Code is generated in the TTS database of pending transactions, a full refund will be processed to the same card as soon as the situation is detected.

Chargebacks:

When the customer initiates a chargeback and TTS has documentation to support that the credit card was legitimately charged, the chargeback will be rejected and the customer's account in TTS will be disabled until all applicable amounts are reimbursed to TTS, including any chargeback fees. The chargeback fee is $25.00 as of the current status of this policy.